Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request 24 hours’ notice. Missed appointments, or appointments canceled without 24 hours’ notice, will incur the full consultation fee.

Late Cancelations/No-Shows

A Cancelation is considered late when the appointment is canceled less than 24 hours before the appointed time. A no-show is when a client does not enter the meeting within the first 15 minutes without prior notice. In either case, the client will incur the full consultation fee. If you are running late for your meeting with the attorney, kindly contact support@xlilaw.com to communicate this. The attorney will wait for a maximum of 15 minutes, after which the appointment will automatically be canceled. If the client arrives within the 15-minute window, the meeting will begin as planned. However, the total amount of time delayed will be subtracted from the 30-minute consultation allowance.  

Paid consultation

If the attorney requires payment for the consultation, the specified amount is secured at the time of booking. Cancelation of the consultation more than 24 hours in advance will not incur a charge. However, Cancelation with less than 24 hours’ notice will incur the full initial consultation charge. Should you wish to cancel your consultation before or during the 24-hour window, please contact support@xlilaw.com on Monday – Friday (09:00 AM – 05:00 PM PST, except on public holidays). 

Follow-up appointment (Existing Clients Only)

After retaining the firm to work on your case, your legal team handles any follow-up meetings directly. If you must cancel your appointment, we respectfully request 24 hours’ notice. If you missed or canceled your appointment without 24 hours’ notice, you will be charged at the attorney’s normal hourly rate for rescheduling a new one.

Cancelation or rescheduling (Attorney)

There is no penalty or charge if your lawyer initiates the request to reschedule or cancel the initial consultation or follow-up meeting.

Refund processing

If you cancel your appointment before the 24-hour window, or if the attorney requests cancelation, you are eligible for a refund of the consultation fee. The full amount will be issued back to the client’s original payment form. Please refer to the following examples:

• If the payment was originally made via credit card, it would be refunded back to credit card
• If the payment was originally made via e-check, it would be refunded back to the checking account.
• If your payment was made with neither a credit card nor an e-check, please contact support@xlilaw.com on Monday – Friday (09:00 AM – 05:00 PM PST, except on public holidays).

Note: Unless you are paying for a consultation fee that costs less than $500.00, there is a 3% processing fee for using a credit or debit card.